Target said it will launch Store Companion, a generative AI chatbot designed to help employees boost customer experiences, across its 2,000 stores by August.
Adobe reported a better-than-expected second quarter as the company expanded its customer base due to generative AI features.
Zoho outlined a more collaborative vision of customer relationship management, launched a series of AI-driven enhancements across its platform, upped its developer game and created a cybersecurity stack.
DisrupTV caught up with the CIOs from the Boston Red Sox, Bruins, Celtics and New England Patriots. Here's a look at the takeaways and lessons learned.
SoundCommerce Co-Founder and CEO Eric Best said retail winners will increasingly be determined by how they leverage data and artificial intelligence to drive customer lifetime value.
Equifax said it is deploying Google Cloud's Vertex AI platform across its systems as it accelerates data ingestion as well as new product launches.
Adobe laid out a host of Experience Cloud enhancements, data collaboration and customer journey applications, custom Firefly models and a marketing copilot co-developed with Microsoft to connect Adobe's Experience platform with Microsoft 365 applications.
In prepared remarks, Adobe CEO Shantanu Narayen said the company is seeing strong traction with its generative AI rollout across the product portfolio.
With the purchase of Ultimate, Zendesk said it will "offer AI agents with enhanced intelligence that are not just reactive, but proactive problem solvers."
Charles Nelles, CTO at The Joint Chiropractic, has to deliver a customer experience that encompasses multiple moving parts, segments and stakeholders including patients, franchisees and doctors. In some ways, Nelles is building systems to herd cats.
Constellation Research kicked off its Ambient Experience 2024 in Austin and the key theme was the intersection of data, artificial intelligence, digital transformation and employee and customer experiences.
Uber reported strong fourth quarter results as it capped a year focused on profitable growth and CEO Dara Khosrowshahi said the company in 2024 will "use our data advantage to drive more efficient pricing, matching, and incentive spend."
