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Research

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Explore our latest publications, videos and analysis to stay ahead of technology trends.
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Customer Story
April 21, 2026

Certinia Launches Veda AI Agent Suite

Future of Work
Certinia recently launched Veda, an intelligent operations engine comprising a suite of AI agents and actions that sit on top of its professional services automation (PSA) platform.
Larry Dignan
Customer Story
April 20, 2026

Zillow Bets on Content, Context, Data Flywheel as AI Differentiator

Data to Decisions
Zillow, a leading real estate marketplace and media company, is betting that AI will be a boon to its business, both internally and in customer experiences, thanks to a hefty dose of proprietary data, context, and the ability to tailor its own large language models (LLMs).
Larry Dignan
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Analyst Blog
April 27, 2026

AI Skills, Part 1: Experience over Expertise

Board Strategy
The market still talks about AI talent as if it were a shopping list of talent that we are seeking. Alas, enterprises should not be looking for a clean inventory of discrete AI skills nearly as much as they should be looking for people who can work in an environment where ambiguity is constant, context is incomplete, a...
Esteban Kolsky
Analyst Blog
April 22, 2026

CRM Is Not Dead (and Other Enterprise POVs from CRTV Episode 128)

Future of Work
In ConstellationTV episode 128, co-hosts Liz Miller and Holger Mueller tackle the biggest myths in enterprise tech, from the state of CRM to Wall Street's AI obsession. Here are th...
Liz Miller
Holger Mueller
Hannah Mason
insights live
Constellation Research Insights
Explore our latest publications, videos and analysis to stay ahead of technology trends with your editor Larry Dignan
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How Verizon manages AI agent sprawl
Data to Decisions
April 26, 2026

How Verizon manages AI agent sprawl

Verizon has been scaling its use of AI agents across its enterprise with a focus on operational efficiencies and customer experience. As a result, Verizon has had to put in processes to navigate AI agent sprawl as well as approaches to returns and costs. ...
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