Starbucks is leaning in on process improvement for mobile orders, optimization and technology to get wait times down to 4 minutes in most of its cafes, said CEO Brian Niccol.
Walmart's ongoing bets in technology, AI, automation and omnichannel customer experiences are paying off as the retailer lands more share among higher-income shoppers.
ServiceNow launched a series of AI governance features across its Now Platform, generative AI contract management tools and an expanded Five9 partnership.
Adobe launched its Firefly Video Model in beta, added Adobe GenStudio for Performance Marketing and layered generative AI features throughout its suite of products.
Verint said it expanded its analytics suite for contact centers as it launched a series of bots designed to automate customer experience.
Adobe reported better than expected third quarter earnings as its primary segments delivered double-digit growth from a year ago. However, the fourth quarter outlook was lower than expected.
Constellation Research analyst Liz Miller recently caught up with Scotts Miracle-Gro leaders Hailey Schraer, lead user experience researcher at Scotts Miracle-Gro, and Jess Bailey, senior manager of digital experience at Scotts Miracle-Gro, to talk customer experience (CX). I followed up with a look at how those Scotts Miracle-Gro efforts align to the broader corporate strategy laid out by CEO Jim Hagedorn.
Artificial intelligence in all of its forms--not just generative AI--is going to transform healthcare, but the sector needs to be judicious about how it integrates AI, machine learning, deep learning and generative AI to lower costs and improve patient outcomes.
Lowe's said it is navigating a "challenging industry backdrop for the homeowner" with technology projects that drive productivity, enable omnichannel retailing and customer experiences with AI.
Five9 said it will acquire Acqueon, a revenue execution company, to round out its Intelligent CX Platform.
Airbnb CEO Brian Chesky said the generative AI is improving at a rapid rate and boosting efficiency, but its impact on applications will take a lot longer than expected.
Uber CEO Dara Khosrowshahi referred to algorithm improvements and how they were driving better economics and customer experiences. Although Uber is known for its delivery and ride services, it is really a data company that can extend into multiple markets.
