Raja Renganathan. Chief Growth Officer at Randstad Digital, said enterprises have invested heavily in various platforms, but need to focus on transformation—technical and cultural—to truly break workflow silos with AI.
“Everybody is operating in a silo and the question is 'how do we make an AI first company?'” asked Renganathan.
Randstad Digital focuses on cloud and product engineering, transformation, customer experience and data and AI strategy. The company, a unit of Amsterdam-based Randstad, also offers managed platform services for ServiceNow, Workday, Adobe and Salesforce.
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Here are the takeaways from the conversation with Renganathan at Constellation Research’s Ambient Experience Summit:
Digital transformation challenges remain. Companies struggle to fully leverage their digital platforms and integrate new technologies effectively, said Renganathan, an AX100 member. "Customers have invested heavily in these platforms, but they have not used the tools to its best potential,” he added.
Data quality is key to AI success. Clean, consolidated data is essential for successful AI implementation and improving both customer and employee experiences, said Renganathan. AI has been pursued heavily, but many enterprises have had to backtrack to get their data strategy down. "Data is a fulcrum. If the data is not right, then whatever the AI that you're going to implement is not going to help,” he said.
The pressure to adopt AI. There's significant board-level pressure to adopt AI, but most companies are still struggling with effective implementation, said Renganathan. "If you're not talking AI, then you will become irrelevant,” said Renganathan, who noted that there are enterprises that are struggling to put AI to work and deliver returns.
Talent and skills are challenges. Organizations need to focus on continuous skilling and reskilling to prepare for technological transformations. "Do you have the right talent or the skill set to take on projects? That's the biggest problem,” said Renganathan.
Use AI to become more agile in uncertain times. Leaders must focus on transparency, trust, and adaptability to navigate current business challenges. "We are in unprecedented times... we need to be bold. Be transparent, build trust, and ensure adaptability,” said Renganathan.
