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Trust & Safety Challenges in the Age of AI
The vast majority of content online now is user-generated. The regulatory implications are becoming clear. Automated content moderation is being driven by the sheer scale. It might bring more agile and objective governance as well.
Verint builds out CX bots, analytics suite as AI approach resonates
Verint said it expanded its analytics suite for contact centers as it launched a series of bots designed to automate customer experience.
News Analysis: Capgemini Research Institute's Latest Sustainability Report Shows Prioritization For Regulatory Compliance and Operational Efficiency
Broad Reaching Survey Shows Insight Into Both Progress and Trends In Sustainability
In the third annual “A World In Balance 2024” report by Capgemini Research Institute, 6500 consumers over the age of 18 and 2152 executives employed at 727 organizations with more than $1 billion in annual revenue were surveyed on their views, investments, and progress in sustainability. Overall findings show how organizations have prioritized investments with tangible return on investment (ROI), improved sustainable design, and doubled down on measurement. Key regulations such as the European Union’s corporate sustainability reporting directive (CSRD) will drive continued investments to address regulatory compliance.
Salesforce adds AI agents to Marketing, Commerce Clouds, Slack at Dreamforce 2024
Salesforce rolled out Agentforce additions across its Marketing and Commerce Clouds as well as Slack as it harmonizes its platform with AI agents.
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