Personal Information

About Liz Miller

Liz Miller is Vice President and Principal Analyst at Constellation focused on the org-wide team sport known as customer experience. While covering CX as an enterprise strategy, Miller spends time zeroing in on the functional demands of Marketing and Service and the evolving role of the Chief Marketing Officer, the rise of the Chief Experience Officer, the evolution of customer engagement and the rising requirement for a new security posture that accounts for the threat to brand trust in this age of AI.  With over 30 years of marketing, Miller offers strategic guidance on the leadership, business transformation and technology requirements to deliver on today’s CX strategies. She has worked with global marketing organizations on transforming everything from business models to messaging in order to stay competitive in the shifting digital landscape. In past lives, Miller has run marketing, PR, service and inside sales functions across a wide variety of B2B and B2C industries. 

Prior to joining Constellation, Liz oversaw research, programs and content for the Chief Marketing Officer (CMO) Council, developing thought leadership agendas for CMOs around the globe. Liz also counseled numerous organizations on core messaging and competitive advantage, working with marketing, advertising and security solutions. Liz is a skilled moderator, facilitator and speaker, engaging C-suite executives in hundreds of industry webcasts and roundtables, keynote presentations and panels around the globe.

Coverage Areas

Customer Experience (CX), Marketing, Marketing Automation, marketing and CX analytics, digital experience and digital experience platforms (DXP), digital asset management, content management systems (CMS), customer data platforms (CDP), customer service, contact center, CCaaS, UCaaS, event marketing and management, social media engagement, voice of customer, communications and engagement clouds, identity, brand trust and brand security.

Professional Background

  • 31 years in marketing, communications and strategy
  • Industry expertise in technology, sports and entertainment, beauty/personal care, luxury products, healthcare, security

Education

  • BA, Politics, Mount Holyoke College, Massachusetts

 

 

Contact

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