Five9 said it will acquire Acqueon, a revenue execution company, to round out its Intelligent CX Platform.
The company is aiming to be "the orchestration engine for every interaction across the entire customer journey, including marketing, e-commerce, sales and customer service."
Five9 CEO Mike Burkland said the plan is to leverage Acqueon to combine customer preferences with omnichannel outreach. The data from Acqueon will also bolster Five9's Genius AI Suite. Five9 also fleshed out its Genius AI Suite with Five9 AI Knowledge.
See Liz Miller's take on Five9's acquisition, quarter and strategy going forward.
Separately, Five9 reported a second quarter net loss of $12.8 billion, or 17 cents a share, on revenue of $252.1 million, up 13% from a year ago. Non-GAAP second quarter earnings were 52 cents a share, 8 cents a share better than Wall Street estimates.
As for the outlook, Five9 projected third quarter revenue between $254.5 million and $255.5 million with non-GAAP earnings of 57 cents a share to 59 cents a share. For 2024, Five9 is projecting revenue of $1.013 billion and $1.017 billion with non-GAAP earnings of $2.25 a share to $2.29 a share.
For the third quarter, Wall Street was looking for revenue of $267.2 million. For 2024, Wall Street was looking for revenue of $1.06 billion. "As we look to the remainder of the year, we are reducing our annual revenue guidance by 3.8%, reflecting recent bookings trends and the uncertain economic conditions," said Burkland.
