Honorable Event Chair Paul Greenberg President The 56 Group, LLC Your Hosts Nicole France VP and Principal Analyst Constellation Research Brent Leary Partner CRM Essentials Liz Miller VP and Principal Analyst Constellation Research, Inc. R "Ray" Wang Principal Analyst and Founder Constellation Research Heather Willems Co-Founder || Visual Strategist The First Work Market Maker Fireside Chats and Keynotes Des Cahill Chief Marketing Officer Oracle Esteban Kolsky Head of CX Strategy SAP Jason Wild Senior Vice President, Innovation Salesforce Ambient Experience Leaders Madhur Aggarwal SVP Digital and Customer Experience Pearson John Allessio Executive Vice President and Chief Customer Officer PROS Michael Boysen Managing Director Effective CRM Kate Bradley Chernis Chief Executive Officer Lately, Inc. Juan Carlos Bribiesca CRM Director Grupo Posadas Jay Brodsky Chief Digital Officer American Geophysical Union Ryan Brondolo Illustrator, Graphic Recorder/Facilitator TwoLine Studios Laura Burrus Senior Manager, Demand Generation/Digital Marketing Zoho Corporation Daniela Campari Global Innovation Excellence Leader Kimberly-Clark Professional Doug Camplejohn EVP and GM, Sales Cloud Salesforce Glenn Coles General Manager & CIO, Information Technology Yamaha Motor Corporation, North America Allison Conrad Director and Global Solutions Lead Accenture Lucy Cooper Marketing Director - Brand & Communications Thunderhead Bruce Culbert Managing Director Cultech Inc. Mike Daniel President and Chief Executive Officer Sportable Scoreboards Piero DePaoli Senior Director, Product Marketing, Customer Workflows ServiceNow Sandra De Zoysa Group Chief Customer Officer Dialog Axiata, PLC Jennell Dill SVP of Global Sales Tact.ai Marta Federici Global Head of Market & Customer Activation Henkel Jay Ferro Chief Information Officer Quikrete Stephen Fioretti Vice President, Product Marketing, Oracle Service & Sales Cloud Oracle Celia Fleischaker Chief Marketing Officer PROS Ray Gerber Chief Product Officer Thunderhead Julie Gerdeman Chief Executive Officer HealthPay24 Katrina Ghazarian CEO and Principal Consultant EVA8 Neil Gomes Chief Digital Officer Thomas Jefferson Health Adam Gunther Vice President, Digital Identity Equifax Ben Haines Senior Vice President & Chief Information Officer Verizon Media Kieran Hannon Chief Marketing Officer Openpath, Inc. Heather Hanson Head of Global IT User Experience AB Electrolux Jason Hemingway CMO Thunderhead Justin Hobbs Vice President, Customer Experience Sales SAP Jesús Hoyos Owner Solvis Consulting LLC Joseph Hughes DTO-Deputy Technology Officer (Principal) Assurance Client Technology EY Rosa Hu VP Product Marketing SAP Customer Experience Janson James Director of Business Development at Sportable Scoreboards | Founder and CEO at CJE Brands Jason James Chief Information Officer Net Health Dave Jamieson Director, Digital Solutions Hyster-Yale Group Jeffrey Chase Kanaly CRM Manager Houston Astros Zoe Kern Content, Brand Engagement Marketing The Clorox Company Robert Kleinschmidt Strategic Digital Business Innovator & Senior Vice President Airborn, Inc Ben Lawder Regional Head of CX Strategy Qualtrics John Lawson President ColderICE Media José Jaime Lorenzo Doria Distribution and CRM Director Grupo Posadas Sandra Lo Head of Corporate Communications, Global Media and Analyst Relations Zoho Corporation Martin Marcinczyk Founder/GM Helm Comcast Geoff McDonald Director, Analyst Relations ServiceNow Heather Miksch Vice President of Business Operations Carbon Anand Muralidaran Head of Sales, Marketing and Channels Wolken Software Sumit Nagpal Chief Executive Officer Cherish Health Francisco Nazar Global Digital Transformation Change Management Leader Kimberly-Clark Professional Andrew Nebus Senior Principal SME: Trusted Advisory ASRC Federal Vivien Natalie Niemann Executive Assistant SAP Anthony Noble Vice President, Chief of Staff American Tower Corporation Viraj Patwardhan Vice President, Digital Design and Consumer Experience Thomas Jefferson University Hospitals Jennifer Peterson-Gutleber Director Information Technology Exelon Porsche 911 RSR Porsche Naveen Rajdev Co-Founder and Chief Executive Officer [Lighthouse] Michael Ramsey VP, Product Management for Customer Workflow Products ServiceNow Justin Ritchie AVP of Enablement & Execution Cox Automotive Inc. Owen Ruh VP of Brand Development Eaze Sunny Sanyal Vice President of Marketing Hyster-Yale Group Charlie Sung Shin Vice President, Strategy & Analytics Major League Soccer Rachel Spasser Managing Director and Chief Marketing Officer Accel-KKR Vijay Sundaram Chief Strategy Officer Zoho Corporation Mike Sutcliff Group Chief Executive Officer at Accenture Digital | Chairman and Co-Founder at Cherish Health John Taschek Senior Vice President, Market Strategy Salesforce Anand Thaker Principal IntelliPhi Glenn Thomas Global Chief Marketing Officer GE Healthcare David Trice General Manager Honeywell Connected Buildings Jenn VandeZande Editor-In-Chief SAP Customer Experience Dan Vinh Vice-President/CMO Marketing & Communications Culinary Institute of America Ricky Volante Chief Executive Officer The Professional Collegiate League John Walsh Vice President, Marketing Mack Trucks, Inc. Tonya Webster Vice President, Customer Experience & Operations Comcast Cole Weers Sales Strategy Analyst Cox Automotive Inc. Angela Wells Senior Director, CX Customer Evangelism Oracle David West Principal COO The Professional Collegiate League Jason Wild Senior Vice President, Innovation Salesforce Soon Yu Best Selling Author, CMO Iconic Advantage Paul Zaher Vice President, eCommerce WestRock Company
Janson James Director of Business Development at Sportable Scoreboards | Founder and CEO at CJE Brands
Viraj Patwardhan Vice President, Digital Design and Consumer Experience Thomas Jefferson University Hospitals
Mike Sutcliff Group Chief Executive Officer at Accenture Digital | Chairman and Co-Founder at Cherish Health
