Luminary and Practitioner with over 30 years of experience in the Mobile Industry. A member of the Group Senior Management Committee of Dialog Axiata, Sri Lanka’s premier telecommunications company. Spearheaded the companywide digital transformation programme from June 2017 to October 2019. Chairperson of the Customer Experience Expert Working Group of Axiata Group Berhard Malaysia. Chairperson of the Digital Customer Experience Group Leadership Committee of Dialog Axiata.
Primary responsibility of the GCCO is to lead the digital customer experience and service delivery functions across Dialog Axiata and its subsidiaries and to implement and establish the company's Vision of Customer Experience Leadership. Mentor for Customer Experience Professionals Association (CXPA), Hatch Works, SLASSCOM, SLISM & WCDSL. Alumna of the Cranfield University UK, INSEAD University Singapore and IMD Business School, Switzerland. Inaugural Customer Advisory Board of CX
Network, UK. (2012-2013) First Sri Lankan to be CCXP certified by the Customer Experience Professionals Association, USA.
Was on the juding panel for CX Asia Excellence Awards 2019, TM Forum Excellence Awards in Nice 2018 & 2019 and CXPA CX Impact awards 2018, The Computer Society of Sri Lanka Awards 2018 & 2019 and Dialog Awards.
