Joe is a Principal in EY’s (Ernst & Young) Client Technology Group where he is the Global Product Management Officer as well as a specific service line role as the Deputy Technical Officer (DTO) for Assurance. He has with over 22 years of experience in architecting and delivering large-scale technology implementations, offerings and product.
He is a recognized thought leader in digital analytics, customer relationship management (CRM), search, agent desktop optimization, customer service, integrated marketing, and CPQ. Joe has a rich understanding of AI from his work with NLP and text analytics for better search and understanding social media.