Award-winning CX and marketing senior executive with a track record of helping both B2B and B2C organizations clearly understand the intersection of their customers' needs, their competitors' gaps, and potential market opportunities. Proven history of rapid progression in both management consulting and corporate roles. Direct report to the C-suite at multiple Fortune 1000 organizations. Built and rebuilt teams, managed multi-million dollar budgets, and led large-scale culture transformations. Energetic communicator with the ability to deliver keynote speeches, lead boardroom conversations, enable sales teams, and partner with individual clients. Well-traveled, global-minded professional with demonstrated ability to collaborate across borders and cultures.

-Customer Experience Strategy, Measurement, and Execution
-Voice of Customer (VOC) & Customer Insight Programs
-Quantitative & Qualitative Research
-Customer Segmentation and Analysis
-Qualtrics Guru (including Research Core, CX, EX, Product, and Brand modules)
-Win/Loss & Buyer Analysis
-Competitive Intelligence
-Go-To-Market Strategy
-Market Analysis
-Corporate Strategy & Marketing Strategy