Blast Off: Welcome to AXS

8:30am - 9:00am, Feb 25

Join the hosts for a welcome to set the stage for the official day of interactive experiences, mind-blowing keynotes, deep interviews, rich conversations and networking.Read more

Larry Dignan

Editor In Chief, Constellation Insights

Liz Miller

Vice President and Principal Analyst, Constellation Research

Holger Mueller

Vice President and Principal Analyst, Constellation Research

Martin Schneider

Vice President and Principal Analyst, Constellation Research

Full Journey Orchestration: Fantasy or Burgeoning Reality?

9:00am - 9:30am, Feb 25

Growth leaders all feel the need to reinvent their go-to-market strategies with an increased focus on post-sale engagement. But is a true full journey engagement model possible today? Are organizations even set up properly to orchestrate engagement across the customer lifecycle? This panel will delve into some of the challenges and opportunities facing growth leaders as they look to build growth strategies that are truly full journey. We will discuss how org hierarchies, technology blind spots and other challenges can be met and overcome (and not just with AI!), to build a more holistic...Read more

Martin Schneider (Moderator)

Vice President and Principal Analyst, Constellation Research

Laura Macdonald

Chief Growth Officer, Hotwire

Raja Renganathan

Chief Growth Officer, Randstad Digital

Brain Trust: Meeting at the Intersection of CX and EX

11:00am - 11:30am, Feb 25

What is waiting for us at the intersection of CX and EX?  Will it be a mountain of data?  Endless AI receommendations?  Or will it be an opportunity for more focused, intentional and contextual experiences for all involved?  Join this fast paced discussion of the endless possibilities and how to start actioning today.Read more

Liz Miller

Vice President and Principal Analyst, Constellation Research

Christian Manzella

Head of Digital/UX, Ford Pro

Kelly Waldher

CMO, Zendesk

Thomas Rocharz

Director, Contact Center, Cape Air

Workshop

11:30am - 12:30pm, Feb 25

Liz Miller

Vice President and Principal Analyst, Constellation Research

Soon Yu

Best Selling Author, CMO, Iconic Advantage

Lunch

12:30pm - 2:00pm, Feb 25

Workshop

2:00pm - 3:00pm, Feb 25

Liz Miller (Moderator)

Vice President and Principal Analyst, Constellation Research

Soon Yu

Best Selling Author, CMO, Iconic Advantage

Executive Exchange: Digital Complexity as a Differentiator

3:00pm - 3:20pm, Feb 25

Organizations have been crafting experience strategies leveraging content and data for decades…but everything turned sideways when AI leveled the playing field. In an age of digital complexity, what are leaders doing to generate more than workflows…how are they creating differentiators thanks to this new chaos?Read more

Liz Miller

Vice President and Principal Analyst, Constellation Research

Adam Gunther (BT150 Alumni)

Digital Identity Executive Advisor

Glenn Facey

Senior Vice President - Strategic Accounts, Brightspot

Kristina Chambers

Chief Data and Analytics Officer, TTX Company

Solar Flare Break

3:20pm - 3:40pm, Feb 25

Take some time to get to know folks around you, grab something to nibble on or make that phone call.Read more

Keynote: Future Forward: What Comes Next?

3:40pm - 4:00pm, Feb 25

All eyes are on AI...but what could come next? Quantum has been on the minds of many, but costs and availability have made others question if it's anything more than an academic experiment. Hear what innovators are looking for and how quantum could impact experience.Read more

Holger Mueller

Vice President and Principal Analyst, Constellation Research

Visionaries: Achieving Ambience

4:00pm - 4:20pm, Feb 25

AI is fundamentally pushing the boundaries of what can and should be measured and connected. Join AI and analytics experts as we break down what comes next and what we can never forgetRead more

Martin Schneider (Moderator)

Vice President and Principal Analyst, Constellation Research

Nitin Badjatia

SVP, CX Solution Management, SAP

Traci Flitcraft

CX Innovator & Strategic Growth Leader, Cognizant Moment

Industry Focus: Healthcare Experiences Explained

4:20pm - 4:40pm, Feb 25

Healthcare is likely one of the most regulated, dynamic and highly watched experience delivery spaces. With greater opportunities for self-service patient care to accelerated digital transformation opportunities for healthcare providers, now is the ideal time to talk about the realities and best practices for establishing experience strategies that meet the business and operational goals of providers, payers and patients.Read more

Liz Miller (Moderator)

Vice President and Principal Analyst, Constellation Research

Johnny Wu (BT150 Alumni)

EVP and Chief Clinical Officer, Centurion Health

Joseph Anzalone

VP Marketing, GE HealthCare

Workshop

4:40pm - 5:20pm, Feb 25

Session 3: Read OutsRead more

Liz Miller (Moderator)

Vice President and Principal Analyst, Constellation Research

Soon Yu

Best Selling Author, CMO, Iconic Advantage

Final Thoughts

5:20pm - 5:30pm, Feb 25

Larry Dignan

Editor In Chief, Constellation Insights

Liz Miller

Vice President and Principal Analyst, Constellation Research

Holger Mueller

Vice President and Principal Analyst, Constellation Research

Martin Schneider

Vice President and Principal Analyst, Constellation Research

R "Ray" Wang

Principal Analyst and Founder, Constellation Research

AX100 Induction Ceremony

7:45pm - 8:00pm, Feb 25

Please join us as we introduce you to the AX100 inducteesRead more

Liz Miller

Vice President and Principal Analyst, Constellation Research