Tuesday, February 25, 2025 - 11:00am - 11:30am

What is waiting for us at the intersection of CX and EX?  Will it be a mountain of data?  Endless AI receommendations?  Or will it be an opportunity for more focused, intentional and contextual experiences for all involved?  Join this fast paced discussion of the endless possibilities and how to start actioning today.

Speakers

Liz Miller

Vice President and Principal Analyst, Constellation Research

Christian Manzella

Head of Digital/UX, Ford Pro

Kelly Waldher

CMO, Zendesk

Thomas Rocharz

Director, Contact Center, Cape Air