ServiceNow reported better-than-expected fourth quarter results, delivered revenue growth of 26% and said it landed more than 168 deals with annual contract value topping $1 million.
ServiceNow said it will acquire UltimateSuite, a task mining company, in a move that brings the company more in line with automating processes and tasks as well as workflows.
The two companies said they will focus on use cases in manufacturing, supply chain, call centers and cloud transformation.
With enterprises still kicking the tires on large language models (LLMs), use cases and generative AI applications, vendors are big on providing choice, bring-your-own-models and the ability to mix and match foundations.
ServiceNow's generative AI strategy revolves around what it calls "practical generative AI applications" that focus on use cases and smaller models that are more efficient.
ServiceNow CEO Bill McDermott, speaking during ServiceNow’s industry analyst day, closed out sessions with ServiceNow executives who outlined generative AI plans, strategy, target industries and returns on investment.
Generative AI Now Assists capabilities from ServiceNow will be priced as add-ons by the seat unless you have a premium package. There will also be entitlements for generative AI "assists."
ServiceNow said it will introduce new premium generative AI offerings across IT service management, customer service management and HR service delivery in September with its Vancouver platform release.
ServiceNow CEO Bill McDermott said the company "is the center of the great reprioritization in the enterprise."
ServiceNow is increasingly using its workflow automation platform to expand into new use process use cases. ServiceNow is actively courting finance, procurement and supply chain leaders.
