ServiceNow launched a series of AI governance features across its Now Platform, generative AI contract management tools and an expanded Five9 partnership.
ServiceNow reported better-than-expected third quarter results, launched Workflow Data Fabric, outlined partnerships with Rimini Street and Cognizant and said it will step up agentic AI efforts with Nvidia. For good measure, ServiceNow also said Google Cloud executive Amit Zavery will be the company’s new president, chief product officer and chief operating officer.
ServiceNow launched the Xanadu version of its Now Platform, which includes AI Agents that can autonomously perform tasks without human intervention, RaptorDB Pro, a new back-end database that improves performance, industry-specific features, and a new integrated development environment (IDE).
ServiceNow reported better-than-expected second quarter earnings and announced that president and chief product officer CJ Desai will leave the company after an internal investigation.
ServiceNow and Microsoft are integrating their respective generative AI bots, ServiceNow Now Assist and Microsoft Copilot, respectively.
ServiceNow, which launched a bevy of generative AI and automation tools across its Now Platform, is giving customers the ability to bring their own large language models (LLMs) to use in Now Assist. The company also is targeting manufacturing operations and partnered with Genesys.
ServiceNow posted strong first quarter results and said its genAI offerings are the "fastest selling in the company’s history."
ServiceNow continues to go shopping. the company said it has acquired 4Industry, a Netherlands company and partner focused on manufacturing, and Smart Daily Management, a connected worker application from EY.
ServiceNow CFO Gina Mastantuono said the company's new generative AI SKUs, Pro Plus, is seeing rapid adoption, but it will take time to move the revenue needle. She also provided insights on how ServiceNow decides how to price its products.
ServiceNow reported better-than-expected fourth quarter results, delivered revenue growth of 26% and said it landed more than 168 deals with annual contract value topping $1 million.
ServiceNow said it will acquire UltimateSuite, a task mining company, in a move that brings the company more in line with automating processes and tasks as well as workflows.
The two companies said they will focus on use cases in manufacturing, supply chain, call centers and cloud transformation.
