ServiceNow and Microsoft are integrating their respective generative AI bots, ServiceNow Now Assist and Microsoft Copilot, respectively.
The news, delivered in ServiceNow's Knowledge 2024, is part of ServiceNow's effort to partner with a wide range of enterprise software players including Microsoft and SAP. ServiceNow and Microsoft said their updated strategic alliance will bring the companies' generative AI assistants into one experience.
According to ServiceNow and Microsoft, the generative AI integration will be available in the Fall.
ServiceNow Knowledge 2024: Model choices, genAI everywhere, automation, process optimization
Here's a look at the details:
- ServiceNow's Now Assist and its workflows will be integrated into Microsoft Copilot to execute productivity tasks from various apps.
- CJ Desai, president and chief operating officer at ServiceNow, noted that large enterprise players will have to collaborate to benefit customers.
- The integration is designed to reduce context switching between apps.
- ServiceNow's assistants will be available within Microsoft 365.
- Copilot will be able to hand off employee requests to Now Assist from within Microsoft Teams.
Going forward, the companies said employees will be able to use Copilot in Microsoft 365 applications from ServiceNow to create documents based on ServiceNow prompts.
Separately, ServiceNow enhanced its Contract Management Pro, Security Operations and Field Service Management applications with AI-enabled collaboration and process tools. The company also announced an integration of IBM's watsonx and Now Assist.
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