Salesforce’s second quarter outlook missed expectations, but the company said it is still early innings for generative AI demand. Nevertheless, Salesforce is projecting single-digit growth for the quarter ahead.
Salesforce launched Einstein 1 Studio and the Spring release of Data Cloud as it works to infuse copilots and low-code generative AI tools across its applications and platform.
Marketing and Commerce Cloud had fourth quarter growth of 7% with Sales, Service and Platform posting revenue growth of 10% to 12%.
Salesforce is adding a vector database and generative AI-powered search to Data Cloud as it aims to surface unstructured data and combine it with CRM data.
Salesforce CEO Marc Benioff said the company is "bringing CRM, data, AI and trust together in a single, integrated platform."
Salesforce launched a rebuilt Data Cloud and Einstein 1 Platform that is now native to a unified metadata framework to go along with a series of product updates designed to make generative AI easier to implement.
In July, Salesforce said it would raise list prices across its clouds by about 9%. Those price increases started in August and will be reflected in the third quarter.
Salesforce is steadily rolling out generative AI capabilities across its portfolio. Sales GPT and Service GPT will be available later this year.
