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With Delta Air Lines’ Cloud Migration Complete, Company Eyes Data, AI-Driven Customer Experiences
At NRF 2025, it's a retail AI agent parade from enterprise vendors
Retailers are about to get swamped with AI agents that are designed to boost efficiency and enhance customer experiences if news out of NRF 2025 is any indicator.
Lowe's betting on AI to drive customer experience, optimize multiple processes
Lowe's has laid the groundwork and is starting to leverage artificial intelligence throughout its operations including store experiences across multiple channels and backend supply chain processes. The plan is to invest in an uncertain market to reap the awards when the home improvement market improves.
Salesforce launches Agentforce 2.0 as it ramps its release cadence
Agentforce 2.0 includes Slack integration, more workflows across the enterprise and is generally available in February. Agentforce 2.0's debut also includes a new tagline dubbing the effort a "digital labor platform" that can move beyond Salesforce's core sales, service and CRM borders.
Adobe delivers strong Q4, record Firefly generations, but light outlook
Adobe reported better-than-expected fourth quarter results as customers leveraged AI tools across its platform, but its outlook fell short of expectations for fiscal 2025
Event Report: AWS reInvents Itself for the Age of AI
Matt Garman Has Positively Impacted AWS
Amazon Web Services (AWS) hosted over 70,000 attendees at its 13th annual reinvent conference in Las Vegas, Nevada on December 2nd to 6th, 2024. Since its humble beginnings in 2012 when there were 6,000 attendees, this event has been on the must-attend list developer and innovation focused business and technology leaders. After losing three years of momentum, AWS finally found the right replacement for Andy Jassy with Matt Garman as the new AWS CEO. This year’s announcements showcase significant product investments that will provide a stronger roadmap of how AWS will support AI startups and enterprises moving fast into AI. Overall, announcements from reinvent reflect a deep customer understanding.
