Zoom Contact Center shows traction in Q2
Zoom's revenue growth remains anemic, but the company is increasingly winning platform deals and displacing legacy players in the contact center.
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Walmart's genAI, automation, omnichannel initiatives pay off in Q2
Here's a look at the enterprise technology takeaways from Walmart's second quarter:
How Verizon buckets its AI, genAI use cases
Verizon CEO Hans Vestberg is splitting the telecom giant's AI use cases in three buckets: Optimizing processes, product experiences and revenue growth.
How Uber's tech stack, datasets drive AI, experience, growth
Uber has leveraged its technology stack and data architecture to create a flywheel that can expand into multiple new markets. Uber is data incorporated and likely a glimpse into future business models.
Meta's Zuckerberg lays out AI vision with heavy dose of open source
Meta said 2024 capital expenditures will be $30 billion to $37 billion with a big chunk of that driven by AI-related spending. Here's a look at the AI strategy.
Why customer satisfaction, CX shows diminishing returns
Customer satisfaction scores are high across multiple industries, according to the American Customer Satisfaction Index (ACSI). When every company has great satisfaction the financial returns are muted.
Can ODDITY disrupt health, wellness with data, AI models?
ODDITY is marrying two different worlds of tech and physical products via data and models.
How Home Depot blends art and science of customer experience
Home Depot melds machine learning, process improvement and supply chain enhancements to provide good customer experiences for DIYers and professionals.
Adobe Q2 strong, aims to gain generative AI momentum, monetize
Adobe CEO Shantanu Narayen said demand was strong across Creative Cloud, Document Cloud and Experience Cloud.
Salesforce Q1 better than expected, margins improve
Salesforce has a portfolio of generative AI brands including Einstein GPT, Slack GPT and Tableau GPT.
Starbucks’ new CEO: ‘We can enhance our tech stack to lower costs and reinvest’
Starbucks CEO Laxman Narasimhan said the company is just starting to see the payoff from its digital transformation efforts and has a long runway ahead. "We can enhance our tech stack both to lower costs and reinvest it back into the tech stack to support the large digital push we are making," he said.
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