OpenAI launched Operator, an AI agent that can use go to the web and perform tasks such as booking vacations, shopping for groceries and making restaurant reservations.
ServiceNow said it will acquire Cuein, a startup that analyzes AI and human chat interactions. The company said the deal will accelerate its roadmap for ServiceNow AI Agents.
Agentforce 2.0 includes Slack integration, more workflows across the enterprise and is generally available in February. Agentforce 2.0's debut also includes a new tagline dubbing the effort a "digital labor platform" that can move beyond Salesforce's core sales, service and CRM borders.
Here are three things to watch in agentic AI. Like generative AI, CxOs are going to have to weigh vendor pitches against lock-in and architectural decisions to regret.
Google Cloud launched Agentspace, which is designed to create and deploy AI agents, and a version of NotebookLM for the enterprise.
CxOs sifting through the marketing hype of agentic AI should keep process optimization and orchestration in the forefront of planning.
Microsoft is adding 10 autonomous agents in Dynamics 365 and moving the ability to create them into public preview in Copilot Studio. With the move, Microsoft is adding on to its Copilot stack with agentic AI agents that can complete tasks autonomously.
Google Cloud launched a series of updates including new Gemini 1.5 Flash and 1.5 Pro models with a 2 million context window, grounding with Google search, premade Gems in Gemini in Google Workspace and a series of AI agents designed for customer engagement and conversation.
Salesforce rolled out Agentforce additions across its Marketing and Commerce Clouds as well as Slack as it harmonizes its platform with AI agents.
Generative AI has been the topic du jour for more than 18 months, but now the baton is going to be handed to agentic AI if Salesforce and other enterprise technology giants have their way.
