Breakfast

7:00am - 8:30am, Oct 26

Nothing beats a hearty breakfast to get you energized for Day 2. Get set for another action packed day!Read more

Day 2 Welcome!

8:30am - 8:35am, Oct 26

Day 2 kicks off with some real-world discussions on serious issues from the future of work to customer experience. Hear from your peers about their lessons learned.  Gain cross industry insights that you can take back to your organiztion.  Take the time to ask questions and share your POV!  We'll cap off the evening with our 12th annual SuperNova Awards and find out who the winners are!Read more

Dennis Kanemitsu

Chief Operating Officer and President, Constellation Research, Inc.

Brain Trust: The Digital Back Office Meets The Post Modern Office Of The CFO

8:55am - 9:15am, Oct 26

The Post Modern CFO faces new challenges from modernizing legacy ERP to navigating new planning systems. A data to decisions mindset and a push to create autonomous enterprises open up new possiblites for CFO's to move from transactional to strategic. Learn where the future direction of CFOs is headed and how they have also become digital leaders in their own right.Read more

R "Ray" Wang (Moderator)

Principal Analyst and Founder, Constellation Research

Grant Halloran

CEO, Planful

Visionaries: The Future of CX

9:35am - 9:55am, Oct 26

CX - The enterprise-wide team sport and customer strategy - is changing with the customer's needs and demands. But are organizations ready?Read more

Liz Miller (Moderator)

Vice President and Principal Analyst, Constellation Research, Inc.

David Gang

CEO and Co-Founder, Brightspot

Genefa Murphy

Chief Marketing Officer, Five9

Jennifer Anaya

SVP, Global Marketing, Ingram Micro

Katrina Conn

Director, Customer Experience & Data Science, Teradata

Headliner Keynote: Jeff Lerner - Vulnerability & Ego

9:55am - 10:40am, Oct 26

Building a world-class, remote company around thoughtful communication and emotional honesty (illustrated with 2 real scenarios from a week in the life of a $100M hypergrowth startup).Read more

Jeff Lerner

Founder, ENTRE Institute

Executive Exchange: Pragmatic CX Strategies

10:55am - 11:15am, Oct 26

Paul Greenberg (Moderator)

President, The 56 Group, LLC

Kenny Lauer (BT150 Alumni, AX50)

Chief Strategy Officer & Head of Experience, Relic Tickets, Prime Move Lab

Portia Mount

Vice President, Marketing and Business Development,Trane Commercial Americas, Trane Technologies

Dan Vinh

Vice-President/CMO Marketing & Communications, Culinary Institute of America

Brain Trust: The New World of Work From Anywhere

11:15am - 11:35am, Oct 26

Learn from visionaries who are pioneering the future.Read more

Dion Hinchcliffe

Vice President and Principal Analyst, Constellation Research, Inc.

Stuart Appley (BT150 Alumni)

Managing Director, CBRE

Katy Colletto

VP, Office of the CHRO Solution Marketing, Workday

Jonathan Siddharth

CEO, Turing

Tracey Zimmerman

President & CEO, Robots & Pencils

Executive Exchange: Future of Work In A Full Employment Recession

11:35am - 11:55am, Oct 26

Holger Mueller

Vice President and Principal Analyst, Constellation Research, Inc.

Emily Feliciano Barreto

VP of Information Technology, Netflix

Jonathan Feldman (BT150 Alumni)

CIO, Wake County, North Carolina

Natalie McCullough

President and Chief Commercial Officer, Guild Education

Chris Salles

Director, Org Learning & Development, Konica Minolta Business Solutions U.S.A., Inc.

Lunch on the Ocean Terrace

12:15pm - 1:30pm, Oct 26

Join us for lunch on the Ocean Terrace.  Watch the waves crash over the cliff and make the effort to introduce yourself to someone you have never met.Read more

Brain Trust: The State of Infinite Computing

1:30pm - 1:50pm, Oct 26

Join us to understand what Infinite Computing means for today’s enterprises, what are latest trends and what is coming next.Read more

Holger Mueller (Moderator)

Vice President and Principal Analyst, Constellation Research, Inc.

Kirk Bresniker

Hewlett Packard Labs Chief Architect / HPE Fellow/VP, Hewlett Packard Enterprise

Bob Thome

Vice President of Product Management, Oracle

Brain Trust: The Digital Supply Chain

1:50pm - 2:10pm, Oct 26

Today's global supply chain began construction before the Internet, the organization of "Who" gets "What" information "When" and "How" could greatly reduce wastage, improve the energy usage, and increase effectiveness and efficiency of physical production and distribution. Food production has a 40% wastage factor - in part because the global supply chain does not consider the farmers as key players needing iformation about delays, so agricultureal produce can get mildewed due to transportation delays, and the farmers bear the brunt.  There is the "Digitizing of the Supply Chain" in the...Read more

Mei Lin Fung (Moderator)

Co-Founder and Chair, People Centered Internet

Hongyi Li

Director , Open Government Products

Andy Weinstein

CEO, GODOT (Good Organization of Delivery and Operations Technology)

Industry Insights: Manufacturing Renaissance

2:10pm - 2:30pm, Oct 26

R "Ray" Wang (Moderator)

Principal Analyst and Founder, Constellation Research

Sherry Aaholm (BT150)

Chief Digital Officer, Cummins

Kate Aydin (BT150)

SVP & Chief Information Officer, Impossible Foods

Bruce Richardson

Chief Enterprise Strategist, Salesforce

Harmeet Chauhan

Global Head of Wipro Engineering, Wipro

Industry Insights: The Big Shift In Retail and Commerce

2:50pm - 3:10pm, Oct 26

Soon Yu (Moderator)

Best Selling Author, CMO, Iconic Advantage

Andrea Chin (BT150 Alumni)

Executive Director, Head of Global Digital Program Management, Ingram Micro

Mike Macrie (BT150)

Chief Information Officer, Melissa & Doug

Bryan Muehlberger

CIO, Vuori

Philip Thompson

Chief Technology Officer, SSense

Industry Insights: The Latest in Cross Channel Cross Function Customer Experience Analytics

3:10pm - 3:30pm, Oct 26

Cross channel customer experience sentiment analysis, topic and theme detection has become table stakes-what is the next step?

Real Time Agent Assisted AI with empathy.  Are you ready?Read more

Holger Mueller (Moderator)

Vice President and Principal Analyst, Constellation Research, Inc.

Joe Hughes

Principal-Deputy Technical Officer- Assurance CT & Product Management Officer, EY

Ben Lawder

Global Head of CX Strategy, Qualtrics

Industry Insights: Patient Centricity and Healthcare

3:45pm - 4:05pm, Oct 26

Steve Wilson (Moderator)

Vice President and Principal Analyst, Constellation Research, Inc.

Lloyd Fobi (BT150)

Enterprise VP - Apps & Info Services, MultiCare Health System

Neil Gomes (BT150 Alumni)

SVP, Digital & Human Experiences, CommonSpirit Health

Christopher Longhurst (BT150)

Chief Medical Officer & Chief Digital Officer, UC San Diego Health

Aaron Miri (BT150 Alumni)

Chief Information Officer, Dell Medical School & UT Health Austin

Industry Insights: BFSI In A World Of Defi

4:05pm - 4:25pm, Oct 26

Holger Mueller (Moderator)

Vice President and Principal Analyst, Constellation Research, Inc.

Sudhir Jha

Senior Vice President and Head of Brighterion, Brighterion

Aiaz Kazi (BT150 Alumni)

Chief Energizer Officer, Stealth

Jonathan Wan (BT150)

Vice President, Wells Fargo

Brain Trust: Masters of Digital Monetization

4:25pm - 4:45pm, Oct 26

R "Ray" Wang

Principal Analyst and Founder, Constellation Research

Sanjiv Gomes (BT150)

Chief Information Officer, CarParts.com

Ken Houseman (BT150)

Executive Director of Product, Commerce, The New York Times

Anshu Narula (BT150)

Vice President, Digital Technology, Rivian

Immersive Experience: Best Practices In Digital Transformation

4:45pm - 5:30pm, Oct 26

Let's put the CCE network to work as we engage in a shared experience.  This live, interactive, faciliated workshop will go over key questions on digital initiatives with the goal of sharing best practies among the attendees.  The survey questionaire will be filled out ahead of time and results will be shared as part of the interactive discussion.  Participants will have the opporutnity to ask quesitons of each other throughout the session.  Results will be shared and provided post-conference.Read more

R "Ray" Wang (Moderator)

Principal Analyst and Founder, Constellation Research

Hazel Mann

Built World Technology Specialist, Zetta Advisory

Jonathan Mann

Lead Product Manager, Activision Blizzard

Jeremy Moffett

Customer Success Leader

Ari Qayumi

Managing Partner, Mindful Venture Capital

Sunset over the Pacific - Free Time

5:30pm - 7:00pm, Oct 26

Free time! Enjoy the fresh salt air, listen to the crashing sound of the ocean, hear classic bag pipes in the distance, and bask in the warmth of the sunset over the Pacific. Take a stroll along the coastline and recharge!Read more

Insomniacs Club

10:00pm - 11:59pm, Oct 26

For those who aren't ready to call it a night...join us for cocktails & conversations at the Ocean Terrace Fire Pits.Read more