Breakfast

7:30am - 8:30am, Feb 27

Get acclimated while looking at the increidble view from The Cielo Room.  We'll have a hot breakfast for you and an opportunity to continue the great conversations from the prior evening.Read more

Blast Off: Welcome to AXS

8:30am - 8:40am, Feb 27

Join the hosts for a welcome to set the stage for the official day of interactive experiences, mind-blowing keynotes, deep interviews, rich conversations and networking.Read more

Liz Miller

VP and Principal Analyst, Constellation Research, Inc.

Dion Hinchcliffe

VP and Principal Analyst, Constellation Research

Brain Trust: The Panel Where You Can't Say AI

8:40am - 9:10am, Feb 27

What is the Next Big Shift in Experience?

How would a panel of experts and experience leaders talk about tomorrow…without bringing up AI? We find out as this panel looking into the crystal ball to talk about what comes next after the last year of near constant conversation about what we can generate with intelligence of the artificial kind.Read more

Liz Miller (Moderator)

VP and Principal Analyst, Constellation Research, Inc.

Robert Kleinschmidt (BT150 Alumi)

Senior Vice President, Marketing & Mil/Aero SBU, AirBorn Inc

Rob Tarkoff

Executive Vice President & GM, CX Applications, Oracle

Executive Exchange: Leadership Skills for the AI Age

9:10am - 9:40am, Feb 27

How will management, leadership and balancing the needs of people and the needs of AI require a change in management skills and styles.  This panel tackles the soft, hard and digital skills required of tomorrows Directors, Executives and Board Leaders.Read more

Liz Miller (Moderator)

VP and Principal Analyst, Constellation Research, Inc.

Ghalib Kassam

Chief Information Officer, Los Angeles Times

Raju Vegesna

Zoho

Anthony Noble

SVP, Chief Strategy Officer, American Tower Corporation

Dion Hinchcliffe

VP and Principal Analyst, Constellation Research

Get To Know: AX100 1:1 Interview

9:40am - 10:00am, Feb 27

Join us for a one-on-one interview with Charles Nellis, Chief Technology Officer, The JointRead more

Larry Dignan (Moderator)

Editor In Chief, Constellation Insights

Charles Nelles

CTO, The Joint Chiropractic

Brain Trust: Business 2 Business Evolved

10:00am - 10:30am, Feb 27

Business models have shifted. Buyer behavior has changed. Expectations have exploded. So why do we assume B2B experiences for customers or employees can be effectively managed and delivered the same way we have for decades? This panel invites B2B leaders across experience to share how they are evolving experiences and what it means to win in B2B today.Read more

Liz Miller (Moderator)

VP and Principal Analyst, Constellation Research, Inc.

Portia Mount

VP, Marketing Trane Commercial Americas, Trane Technologies

Kimberlee Sinclair

VP, Digital Customer Experience, H.B. Fuller

Chad Meley

CMO, Kinetica

Solar Flare: Energy Break

10:30am - 10:45am, Feb 27

Take the time to re-up on the key food groups of caffeine, sugar, salt, carbs, and fat.  Catch a speaker or panelist in the foyer to chat and share an insight or make a connection.Read more

Executive Exchange: Happy Employees & Happy Customers

10:45am - 11:15am, Feb 27

It’s too easy to say that CX and EX are linked because happy employees make happy customers. So how do we think beyond this…and past the neat functional silos of departments to identify key, tangible processes, operations and initiatives that intentionally bring CX and EX together for the good of the business.Read more

Liz Miller (Moderator)

VP and Principal Analyst, Constellation Research, Inc.

Darla Caughey

Director of Employee experience, Austin Independent School District

Bob DelPonte

Senior Vice President of Customer Success and Global Delivery Services, UKG

April Obersteller

Director of Global Experience: Employee Experience + Customer Experience, Woom Bikes

Brain Trust: Calling All CIOs: Getting IT Deeply Involved in the AX Agenda

11:15am - 11:45am, Feb 27

Dion Hinchcliffe (Moderator)

VP and Principal Analyst, Constellation Research

John Bollen (BT150 Alumni)

CIO, Blackstone Portfolio Companies

John McVay

Head of Experiences, Americas, Cognizant

Christy Punch

Senior Mgr., Product Manager Engineering Experience, Liberty Mutual Insurance

Industry Insights: 1:1 Interview with AX100

11:45am - 12:00pm, Feb 27

Join us for an in-dept interview with Sloane Lucas, Senior Director ESG & CSR, 1800FlowersRead more

Liz Miller (Moderator)

VP and Principal Analyst, Constellation Research, Inc.

Sloane Lucas

Sr Director, ESG, CSR, DE&I, 1800Flowers

Lunch - Nido Private Dining Room

12:00pm - 1:00pm, Feb 27

Join us for a beautiful dining experience!

Seasonal cues and the finest offerings from local purveyors are signatures of Nido’s Modern American menu, uniquely balancing Texas Hill Country rusticity with refined culinary techniques and precision, paired with an extensive curated selection of wine and spirits—all against a backdrop of the very best views in the city, overlooking acres of verdant parkland, Lady Bird Lake, and downtown Austin.Read more

Brain Trust: Content Isn’t What It Used To Be

2:45pm - 3:15pm, Feb 27

In the same way we have had to rethink data in the age of AI, the time has come to rethink and rearchitect content. This panel will share of digital, IT, marketing and sales leaders have rethought content from the way it is created to where it is stored and shared.Read more

Liz Miller (Moderator)

VP and Principal Analyst, Constellation Research, Inc.

Rob Felton

General Manager, VP of Sales and Marketing, Threadbird, LLC

Amisha Gandhi

SVP of Marketing, Tipalti

Joanne Moretti

Chief Revenue Officer, Fictiv

Adrianna Nowell

CMO, Brightspot

Solar Flare: Energy Break

3:15pm - 3:30pm, Feb 27

Take the time to re-up on the key food groups of caffeine, sugar, salt, carbs and fat.  Catch a speaker or panelist in the foyer to chat and share an insight or make a connection.Read more

Executive Exchange: Immersive Experiences

3:30pm - 4:00pm, Feb 27

Immersion is the next experience. Customers don’t want to just experience…they want to feel the experience…be part of the action and reaction. New technologies, more inclusive devices and AI generated worlds used to feel out of reach or only for a select few, but increasingly, audiences are being invited into the core of experiences, immersed into new interactions every day. And this immersion isn’t just about entertainment or big flashy consumer events…field service agents are immersed into digital twins and AR worlds where they can examine the smallest bolt in a massive wind turbine in...Read more

R "Ray" Wang (Moderator)

Principal Analyst and Founder, Constellation Research

Dion Hinchcliffe (Moderator)

VP and Principal Analyst, Constellation Research

Raffaella Camera

Former Head of Brands, Unreal Engine, Epic Games

Travis Trembath

VP, Fan Strategy & Experience, PGA Tour

Industry Insights: 1:1 Interview with AX100

4:45pm - 5:00pm, Feb 27

Join us for an in-depth interview with Krystle Craycraft, SVP, Marketing & Digital, Jewelers Mutual GroupRead more

R "Ray" Wang (Moderator)

Principal Analyst and Founder, Constellation Research

Krystle Craycraft

SVP, Marketing and Digital Business, Jewelers Mutual Group

AMA with Constellation Research

5:00pm - 5:30pm, Feb 27

R "Ray" Wang

Principal Analyst and Founder, Constellation Research

Liz Miller

VP and Principal Analyst, Constellation Research, Inc.

Dion Hinchcliffe

VP and Principal Analyst, Constellation Research

Larry Dignan

Editor In Chief, Constellation Insights

Welcome and Cocktails - Cielo Room

7:00pm - 7:30pm, Feb 27

Liz Miller

VP and Principal Analyst, Constellation Research, Inc.

Dion Hinchcliffe

VP and Principal Analyst, Constellation Research