Personal Information

Bio

Esteban Kolsky spent the first part of his professional career working on the customer service front line and in management jobs, capped with early implementations of first-generation CRM tools. In 2000, he became a research analyst at Gartner, focused on CRM, customer service, customer experience management, enterprise feedback management, and voice of the customer, among topics that later became the basis for the current field of CX. During his tenure at Gartner, Kolsky assisted vendors and Global 2000 organizations with their customer strategies.

He left Gartner to focus his career on strategic advisory services and influenced all the major software vendors, as well as many smaller vendors, in the CX industry and advised executive leadership teams across industries and countries. Kolsky later joined SAP to set and lead their CX strategy, messaging, and GTM strategies as the Chief Strategy Officer for CX at SAP.

All the years he spent working with executives and board members instilled in him an understanding of the poor state of research and communication services aimed to those colleagues and resulted in the creation of a research and advisory service for board members based on distilling research into customized, consumable information that they, in turn, use to make decisions and have fruitful conversations.

He is currently working with Constellation Research as a Chief Distiller and Board Advisor, generating research and advisory services to public and private boards across the spectrum.

Contact