#SaaS

AI agents bring consumption models to SaaS: Goldilocks or headache?

Enterprise procurement departments are already annoyed with software-as-a-service contracts and AI agents--and the consumption-based models that go with them--are likely to make deals even more complicated.

ServiceNow aims for 'Goldilocks' software model, SaaS industry likely to follow

By Larry Dignan

ServiceNow took the plunge as it pivots its business model to a hybrid approach with seats, subscriptions and consumption blended together. The new normal is subscription SaaS pricing with a heavy dose of AI agent consumption.