Shopify is getting enough traction as an enterprise commerce platform that can deliver a real-time customer case study in two conference calls.
Lowe's said it is navigating a "challenging industry backdrop for the homeowner" with technology projects that drive productivity, enable omnichannel retailing and customer experiences with AI.
Target said it will launch Store Companion, a generative AI chatbot designed to help employees boost customer experiences, across its 2,000 stores by August.
SoundCommerce Co-Founder and CEO Eric Best said retail winners will increasingly be determined by how they leverage data and artificial intelligence to drive customer lifetime value.
Speaking at CES 2024, Walmart CEO Doug McMillon said: "We love what technology can do, but we're building it in a way that creates better careers at the same time. It creates better customer experiences and a stronger business."
With holiday shopping season underway, retailers see uncertain consumer spending, better inventory positions, lower supply chain costs and customer experience investments they hope deliver.
"(Walmart) is one of the greatest case studies in the innovator's dilemma that we’ve ever seen in modern business history," said author Jason Del Rey.
Home Depot melds machine learning, process improvement and supply chain enhancements to provide good customer experiences for DIYers and professionals.
Supply chain and customer experience are typically viewed as two different disciplines, but Walmart and Target are illustrating how they're blending together.
Starbucks CEO Laxman Narasimhan said the company is just starting to see the payoff from its digital transformation efforts and has a long runway ahead. "We can enhance our tech stack both to lower costs and reinvest it back into the tech stack to support the large digital push we are making," he said.
