Fiona Tan, CTO of Wayfair, said alignment between business and technology is critical--especially when navigating a demand surge and a pivot to efficiency. The key to navigating the change is to have a platform mindset.
With holiday shopping season underway, retailers see uncertain consumer spending, better inventory positions, lower supply chain costs and customer experience investments they hope deliver.
"(Walmart) is one of the greatest case studies in the innovator's dilemma that we’ve ever seen in modern business history," said author Jason Del Rey.
Home Depot melds machine learning, process improvement and supply chain enhancements to provide good customer experiences for DIYers and professionals.
