Cognizant CEO Ravi Kumar said the technology services firm's customers are preparing for generative AI, but need to do work in quantifying productivity gains to justify costs. Nevertheless, Kumar said generative AI will usher in a hyperproductivity phase that will affect every worker, every process and every enterprise.
Carnival Corporation, known for its family of cruise lines, is implementing a centralized system to optimize the management of equipment and machinery across its brands and ships.
Business transformation projects will require more holistic thinking about likelihood of success, difficulty of implementation and durability of outcomes when it comes to returns on investments.
Enterprise technology customers in 2023 hit a few common themes that revolved around data strategy, setting their companies up for generative AI applications, transformation, sustainability, customer experience and continuous optimization to pay for new initiatives.
Fiona Tan, CTO of Wayfair, said alignment between business and technology is critical--especially when navigating a demand surge and a pivot to efficiency. The key to navigating the change is to have a platform mindset.
Dairyland Power Cooperative, a La Crosse, Wis., is a utility designed to serve rural areas and supply power to customers in four states. It also sits in the middle of multiple trends including energy transition, sustainability and the convergence of information and operational technologies.
Ingram Micro's Chief Digital Officer Sanjib Sahoo said his company is approaching its transformation through a lens of DigiOps, which should prioritize business value and then looks to technologies to enable it.
Digital transformation projects are colliding with productivity and efficiency initiatives for funding, but it's not a zero-sum game. Digital transformation projects should pay for themselves and drive business value.
Goldman Sachs CIO Marco Argenti's approach is to use AI to "assure the synergy between human and machine and be something superhuman."
