Avaya

Ian Cole’s CX Mission at Give Kids The World Village: 'Do Amazing Things'

For Ian Cole, chief innovation officer of Give Kids The World Village (GKWV), returns on technology investments are measured in smiles.

How Virginie Nowak blended employee and customer experiences at Access Bank

By Larry Dignan

V. Nowak, Group Chief Customer Experience Officer at Access Bank PLC, had an interesting problem to solve: How do you maintain and improve customer experience at a bank with multiple touchpoints and employee turnover in an emerging market?

Christmas is around the corner – what Santa Claus can teach us about supply chain

By Guy F. Courtin

Avaya

Ian Cole’s CX Mission at Give Kids The World Village: 'Do Amazing Things'

How Virginie Nowak blended employee and customer experiences at Access Bank

Christmas is around the corner – what Santa Claus can teach us about supply chain

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Services

Ian Cole’s CX Mission at Give Kids The World Village: 'Do Amazing Things'

How Virginie Nowak blended employee and customer experiences at Access Bank

Christmas is around the corner – what Santa Claus can teach us about supply chain

Memberships

Research

Services

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