Delta Air Lines has migrated most of its technology infrastructure to the cloud and is starting to leverage generative AI (GenAI) for personalized pricing, digital concierge services, and optimizing the customer experience.
ServiceNow said it will acquire Cuein, a startup that analyzes AI and human chat interactions. The company said the deal will accelerate its roadmap for ServiceNow AI Agents.
Infosys CEO Salil Parekh said his company is seeing "good traction" with enterprises moving to SAP S/4HANA as well as the use of generative AI as enterprises look for efficiencies.
Microsoft launched Microsoft 365 Copilot Chat which brings its free chat experience for Microsoft 365 commercial customers to a broader base. The catch is that there are pay-as-you-go agent capabilities.
Is this the beginning of the end of generative AI add on charges?
A trio of reports from Deloitte, BCG and Allianz highlight how CxOs are bullish on 2025 and AI investments even as they are well aware of potential risks.
Artificial intelligence is a big opportunity across enterprises in multiple sectors and boards of directors need to think through practical use cases that drive returns, said Karen Higgins-Carter, a former CIO who serves on multiple boards.
A big push to cut costs via IT spending and automation is likely to put a squeeze on enterprise vendors with some companies pondering exit ramps from current suppliers. Can you write your own ERP and CRM systems using generative AI?
Physical AI and the foundational models that go with them will be a recurring theme across enterprises now that Nvidia has laid out its Cosmos world foundation models.
Cohere launched an early access program for North, an AI platform designed to make daily work more efficient. The aim for Cohere North is to combine large language models, search and agents in one secure enterprise work and collaboration platform that can run anywhere.
Retailers are about to get swamped with AI agents that are designed to boost efficiency and enhance customer experiences if news out of NRF 2025 is any indicator.
Nvidia CEO Jensen Huang said useful quantum computers are more than a decade away, Project Digits fills a big void for data scientists and developers and serves as a personal AI cloud, and human robotics will develop faster than expected.
