Sealed Air’s Global Migration to Verizon/Siemens Cloud-Based Unified Communications Services
As a global company with geographically dispersed manufacturing and laboratory facilities, Sealed Air had a vast communications asset base consisting of PBXs, telephony handsets and call center software, all supported by hundreds of diverse services providers who deliver networking, local and long-distance calling, repair, moves-adds-changes-deletes (MACDs), maintenance and a host of other services. With growth both domestically and internationally, this environment had become very complex by 2010.
The company had a distributed contact center strategy, with agents located in North America, Europe, South America, and the Asia Pacific region. Agents in North America ran different contract software than did those in Europe, for example. With a variety of platforms and licensing arrangements, integrating the platforms and providing a consistent customer service experience was proving difficult.
Find out why Sealed Air chose Verizon/Siemens to resolve their communications issues.
