Zoom Communications is adding a set of agentic AI capabilities to Zoom AI Companion so it can take actions across its platform for collaboration and customer experience.
With the move, Zoom becomes the latest vendor to put its spin on AI agents. Zoom AI Companion will get the ability to take action and orchestrate and enterprises can create custom agents.
The obvious move for Zoom includes agentic AI across Zoom Meetings, Zoom Phone, Zoom Team Chat, Zoom Docs, and Zoom Contact Center. The company is also adding customer experience capabilities including Virtual Agent for voice, AI intent routing and Advanced Quality Management.
However, Zoom is also extending Zoom AI Companion to work with third party agents and specifically mentioned an integration with ServiceNow. Zoom noted that AI Companion will know when to work with third-party and custom agents to complete tasks.
According to Zoom, the Custom AI Companion add-on, which will be available in April for $12 per user per month, will be able to work with small language models and the company's third party large language models.
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Zoom said its new small language models "are trained with extensive multilingual data, optimized for specific tasks to perform complex actions, and well-positioned to facilitate multi-agent collaboration."
Although Zoom is updating its own platform with agentic AI it's clear that the company is laying the groundwork to be a player in the broader orchestration layer. Zoom launched Zoom Drive, which will be a central repository for productivity assets across Zoom Workplace.
Here’s the Zoom AI Companion stack with bring-your-own model capability being offered in the future.
Zoom is also launching industry-focused versions of Workplace for Frontline, Clinicians and Education. Zoom Workplace for Frontline will launch in April and Zoom Workplace for Clinicians will be delivered at the end of March.
Here's the rundown of what Zoom announced for AI Companion:
- AI Companion will be able to manage calendars, schedule meetings, develop clips quickly and assist on writing.
- Zoom said AI Companion will extend to specialized agents behind Zoom Business Services. Zoom said AI Studio will be able to create customized virtual agent. Zoom Revenue Accelerator will launch in the months ahead.
- The company said its platform will be able to interact with third-party agents.
- Enterprises will be able to create custom agents that work with third-party agents on service, sales, IT and HR requests.
- Custom AI Companion add-on will be able to create custom meeting templates and dictionaries, and access custom meeting summaries for use cases.
- Zoom Tasks with AI Companion will work across the platform to connect tasks together across Zoom Workplace.
- AI Companion will get live notes for Meetings and Phone and can generate voicemail summaries and support Zoom for Microsoft Teams app.
- Zoom Docs will have advanced references and queries via AI Companion. AI Companion can also automatically create data tables.
