Kore.ai launched a platform to develop, deploy and manage agentic AI applications as a bevy of players race to become the orchestration layer for AI agents.
The Kore.ai Agent Platform aims to enable enterprises to create AI agents with various ranges of autonomy and connect them to applications via more than 100 prebuilt connectors for structured and unstructured data.
In recent weeks, AI agent orchestration across platforms has been a focal point for enterprise vendors. ServiceNow's latest release of its Now Platform has a bevy of tools to connect agents and orchestrate them. Boomi launched AI Studio. Kore.ai, which is in Constellation Research's Shortlist for Conversational AI has a solid service offering that can ride on top of contact center systems. Kore.ai has traditionally been focused on industry use cases.
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With its Agent Platform, Kore.ai is looking to tailor agents from guided agents to autonomous systems.
The platform includes:
- Search and data AI that brings context into conversations via RAG, hybrid keyword and multi-vector weighted search, query pipelines and context enhancement.
- Tools to design conversational workflows, build agentic apps and manage the system.
- Multi-agent orchestration with routing, context switching and business rules.
- A range of options for autonomy.
- Support for any AI model, system, data source or cloud environment.
- Prompt and evaluation studios to refine agent behavior.
- Agent Platform SDK to extend the platform and design custom agents.
- Agent Protocol, which is a standardized API for agents on various platforms to communicate.
- Observability features to explain AI decisions.
AI Agents Marketplace with pre-built templates for agents and connectors. Kore.ai is focusing on industry templates for banking, healthcare, retail, HR, IT and recruiting.
Kore.ai is also using its Agent Platform to unify its portfolio. AI for Service is aimed at customer experience with AI for Work focused on employee productivity. The company also has AI for Process to automate processes and operations.
