Larry Dignan from Constellation Research sits down with Laurie Wheeler, the Chief Operating Officer of the IST division at MultiCare Health System. Laurie shares her unique perspective on driving operational efficiency and optimizing #technology within the #healthcare industry.
With 25+ years of experience at the same organization, Laurie provides a valuable viewpoint on navigating change, implementing new systems like ServiceNow and Workday, and leveraging emerging technologies like ambient recording to improve the clinician-patient experience. Hear strategies for building credibility, finding internal champions, and making technology adoption easier for healthcare workers. Discover how a seasoned COO approaches challenges such as usability, change management, and the integration of AI-powered solutions.
For anyone interested in the intersection of healthcare and #IT, this interview offers a realistic and practical look at the role of technology in healthcare operations.
