In the latest BT150 Spotlight, Constellation Insights editor in chief Larry Dignan sits down with John Kreul, Chief Information Officer at Jewelers Mutual Group. They discuss how the insurance company is using #AI to enhance the #customerexperience for retail jewelers, personal line customers, agents, and employees. Kreul shares insights on Jewelers Mutual Group's approach to building vs. buying AI capabilities, the metrics they use to measure progress, and the importance of the human element in driving change. The conversation also covers future-proofing strategies and the role of AI in improving operational efficiency.