Today we presented the webinar, "Salesforce1 - What You Need to Know Now". Please find the webinar recording below. The deck for this webinar is also available for download here. Additional resources below.
With so much hype swirling around Salesforce1, it's difficult to filter out the noise and get the information you really need to make the best decisions in regards to this development. Constellation Research, the original disruptive technology analysis firm, tamed the buzz and cut through the hype to deliver the critical information you need to know about Salesforce1.
Highlights:
- Implications - customer experience, apps, collaboration, Internet of Things
- Is Salesforce1 a platform? - Analysts debate
- Salesforce Chatter
- The "Inclusion Layer" - new technologies enable effective MDM, a reason to not categorize Salesforce1 as a platform?
- Recommendations - how to take advantage of Salesforce1
Speakers:
- Elizabeth Herrell
- Holger Mueller
- Alan Lepofsky
- J. Bruce Daley
- R "Ray" Wang
- Joseph A. di Paolantonio
Resources:
Bruce Daley
Holger Mueller
- Dreamforce 2013 Platform Takeaways – All about the mobile platform – or more?
- Platform ecosystems are hard: Salesforce grows it – FinancialForce shrinks it
- Takeaways from the Salesforce and Workday Strategic Partnership
- Act II – The cloud changes everything – Oracle and Salesforce.com
- How the cloud can make the unlikeliest bed fellow
- Is Oracle 12c the end of multi-tenancy as we knew it?
- How many Pivots make a Pirouette? Salesforce’s last Pivot
- Salesforce.com introduces Salesforce Identity
- The cloud changes everything
Elizabeth Herrell
- Salesforce 1 Touch Service Enables Products Not People to Report Problems.
- Cloud Customer Service Delivers High Value
- Compelling Investments for Extraordinary Service:
- Customer Service Strategy for a Disruptive World.
R “Ray” Wang
- Tuesday’s Tip: Understand The Five Generation Of Digital Workers
- Monday’s Musings: The Chief Digital Officer In The Age Of Digital Business
- Slide Share: The CMO vs CIO – Pathways To Collaboration
- Event Report: Seven Trends From This Year’s Human Resources Technology Conference 2013 (#HRTechConf)
- Event Report: Metaio’s #InsideAR Conference Hails The Future Of An Always On, Always Augmented Reality
- Event Report: CRM Evolution 2013 – Seven Trends In The Return To Digital Business And Customer Centricity
- Research Summary And Speaker Notes: The Identity Manifesto – Why Identity Is At The Heart of Digital Business
- Monday’s Musings: The Controversy Surrounding Gartner’s CRM Market Share Analysis
- Research Summary: Constellation Cosmos – Cloud Bill of Rights for SaaS Apps, Actian and Netsuite Achieve Epic Status
- Trends: Seven Priorities In The Shift From CMO to Chief Digital Officer
- Monday’s Musings: Understand The Four Organizational Personas Of Disruptive Tech Adoption
- Monday’s Musings: The New Engagement Platform Drives The Shift From Transactions
Joseph A. di Paolantonio
