If you missed the conversation between Dr. Natalie Petouhoff and Dr. Janice Presser about whether brands can keep their promise, you can catch the replay now. From popular brands, ranging from Taco Bell to Starbucks and Virgin Airlines, both experts offer their inisghts on what is needed for brands to stay authentic and offer memorable customer experiences that keep customers coming back for more.
Feel free to tweet either of them to join the conversation and share what brands "get it" and "do it right" that come to your mind. @drnatalie @drjanice
What you’ll learn:
1. Why it’s important for brands to keep their promise
2. How organizational change is affecting the ability to deliver true transformation digital customer experiences
3. How technology must be integrated with people and process to deliver what customers expect
Also, Dr. Janice is extending a special offer to anyone how checks out the replay to try her Teamability experience. Spoiler alert: The offer is provided at the end of the webcast.
