As they say, you only get one chance to make a first impression.
Well, spreadsheet/database vendor Airtable gets a 9/10 for creating an amazing first time user experience that helps guide you through getting started. To help you successfully use their product, they:
- Start you off with a virtual user manual complete with short training videos
- Pre-populate your home page with a few default databases
- Display pop-up guides as you work that highlight key features and functions
- Provide incentives/awards for running through the tutorial, installing mobile applications and inviting colleagues
Airtable provides one of the best first impressions I've ever had with a product. All software vendors, from startups to enterprise software giants should strive to emulate this level of user experience.
PS: Why not a 10/10... because the Guide Book does not (currently) resize with the browser.
