Expanding my skill set in the industry, and focusing on Customer Care and Contact Center leadership, heading up our internal Help Desk, Customer Contact Centers, and Customer Support Teams. Constantly seeking to improve our internal and external user experience through integrated communication channels, increasing automation for more efficient handling, and driving decisions through data analytics.

Coming from ten years in Flight Operations as a Supervisor with a demonstrated history of working in the airlines/aviation industry. I enjoyed years of working in Flight Planning, Flight Safety, Ground Instruction, Airlines, and Airports. A strong operations professional with an extensive knowledge and background in regulatory application and compliance. I remain active in dispatch operations as a subject matter expert instructing with Bridgewater State University’s Aviation Degree Program.