Vice President of Contact Centers for Americas & Global Performance and Planning at Hyatt Hotels Corporation
With over 13 years of experience at Hyatt, Brian Stoner has consistently demonstrated leadership in driving operational excellence and performance in contact center environments. Starting his career in the front lines of the contact center, Brian’s expertise spans multiple roles, including Operations, Workforce, Performance Management, Finance, and Process Improvement. Today, he serves as the Vice President of Contact Centers for the Americas and Global Performance and Planning, where he leads a team focused on optimizing guest experiences in the contact centers and operational efficiency across the globe.
Brian’s career has been defined by a strong commitment to leveraging process automation and technology, including AI-driven solutions, to enhance contact center performance. He has successfully led initiatives to integrate advanced tools that improve customer interactions and streamline operations. Throughout his career, Brian has built a reputation as a strategic thinker, combining data analytics with a guest-first approach to drive results.
Brian holds a Master of Science in Business Analytics from Bellevue University and a Bachelor’s degree in Business Management. His combination of technical expertise and leadership acumen has positioned him as a key driver of innovation and growth within Hyatt’s contact center operations.
