Zoom CEO Eric Yuan said Zoom Contact Center is adding 90 new features and enhancements per quarter. "We look forward to adding additional products to this suite to expand our native CX capabilities and revenue streams."
The primary argument for the price increase is that Salesforce has been rolling out new innovations around generative AI. Recent headlines include the launch of AI Cloud, Einstein GPT, Sales and Service GPT as well as other updates.
Salesforce is looking to allay enterprise concerns about generative AI by connecting it to business outcomes and return on investment.
