contact center

Zoom reports strong Q4, outlook, sees contact center traction

Zoom said enterprise revenue in the fourth quarter grew nearly 5% as online revenue, typically individuals and small businesses, fell less than 1%.

Zoom sees enterprise traction, cites Contact Center, Team Chat wins

By Larry Dignan

Zoom CEO Eric Yuan said Zoom Contact Center is adding 90 new features and enhancements per quarter. "We look forward to adding additional products to this suite to expand our native CX capabilities and revenue streams."

RingCentral buys Hopin Events, Sessions: Here's what it means

By Larry Dignan

Constellation Research analyst Liz Miller follows CX, Unified Communications- and Contact Center-as-a-service. Here's what she had to say about RingCentral's move.

The Digital Transformation of Back-End Customer Experience: What Leaders of The New C-Suite Are Thinking

By Dion Hinchcliffe

contact center

Zoom reports strong Q4, outlook, sees contact center traction

Zoom sees enterprise traction, cites Contact Center, Team Chat wins

RingCentral buys Hopin Events, Sessions: Here's what it means

The Digital Transformation of Back-End Customer Experience: What Leaders of The New C-Suite Are Thinking

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Research

Services

Zoom reports strong Q4, outlook, sees contact center traction

Zoom sees enterprise traction, cites Contact Center, Team Chat wins

RingCentral buys Hopin Events, Sessions: Here's what it means

The Digital Transformation of Back-End Customer Experience: What Leaders of The New C-Suite Are Thinking

Memberships

Research

Services

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