AI agents remain the hot topic among BT150 CxOs and there’s little to no doubt multi-agent systems will be useful. However, there are doubts about vendor offerings, platform lock-in, data strategy, architecture and change management.
A big push to cut costs via IT spending and automation is likely to put a squeeze on enterprise vendors with some companies pondering exit ramps from current suppliers. Can you write your own ERP and CRM systems using generative AI?
Here's a look at some of the key takeaways in 2024 from the CXOs in the BT150 based on our numerous interviews and monthly calls.
DeWayne Griffin, Chief Digital and Information Officer at Insight Global, said artificial intelligence has a big role in human resources, staffing and recruitment, but you will need a human in the loop to assess soft skills and cultural fit.
AI agents are going to run into problems with standards, operating budgets are being squeezed by SaaS vendors and the war for talent is going to get interesting.
Laurie Wheeler, Chief Operating Officer, Information Services & Technology at MultiCare Health System, is a 25-year healthcare veteran who is all about optimizing processes and the change management needed for transformation.
Enterprises need to focus on data lakehouse strategies in 2024 to properly take advantage of generative AI; model architecture will be critical to managing large and small models; fine tuning is more difficult than you'd think; and CXOs were weary of database vendors glomming on to genAI hype.
Fiona Tan, CTO of Wayfair, said alignment between business and technology is critical--especially when navigating a demand surge and a pivot to efficiency. The key to navigating the change is to have a platform mindset.
Dairyland Power Cooperative, a La Crosse, Wis., is a utility designed to serve rural areas and supply power to customers in four states. It also sits in the middle of multiple trends including energy transition, sustainability and the convergence of information and operational technologies.
