Executive Summary
This Offering Overview examines Salesforce Commerce Cloud within the context of the all-in-one commerce cloud market. The report includes a model for the 20 steps of the perfect order, the key commerce trends in a post-pandemic world and the key vendors working to deliver on end-to-end commerce solutions.
Early adopters should use this report to select modern cloud-based commerce solutions built with the latest architecture. Existing commerce customers should seek a migration time frame from their existing legacy on-premises commerce investments to a cloud-based, microservices, event-driven architecture, data-driven network and artificial intelligence approach.
Midsized to large enterprise customers and prospects that seek to operate business-to-consumer commerce in one platform should consider Salesforce Commerce Cloud in their vendor selection short lists.
