Customer Story Spotlight
Lowe’s is betting that AI agents powered by Google Cloud can become do-it-yourself home improvement companions and offer personalized customer experiences.
Neelima Sharma, SVP of omnichannel and ecommerce technology at Lowe’s, was a speaker at Google Cloud Next 2025. Sharma said tools like Google Cloud Agentspace can be the next evolution of customer experience.
Lowe’s bet on Google Cloud to be a big part of its digital transformation, which has been chronicled at Constellation Insights. In 2020, Lowe’s and Google Cloud expanded their partnership to focus on commerce, merchandising, supply chain, and pricing as well as customer experience. The idea was to create a “channel-less” customer experience.
