Executive Summary
Amid macro forces of automation and artificial intelligence (AI), firms continue to invest in keeping their human employees happy and engaged. The employee experience (EX) platform market aims to improve the work environment through surveys, goal management, recognition, collaboration tools, and reporting and analytics.
EX management platforms ensure that employees have the tools they need in order to be not only successful in their roles but also actively engaged and aligned with the organization’s best interests. Happy employees drive improved customer, supplier, and partner experiences. Delivering a positive EX will increase productivity and satisfaction, resulting in higher retention, lower turnover, and more innovation.
Vendors in this space often hail from various lineages, including performance management, survey insights, recognition, and collaboration tools. Constellation expects an increase from a $6.3 billion market currently to a $13.9 billion market by 2030.
