Constellation ShortList™ Campaign to Commerce: All-In-One-Commerce Clouds

Matrix Commerce^TM analyzes the disruptive pressures that influence the commerce paradigm. Today, commerce faces rapidly changing business models and new payment options that are often misunderstood and poorly integrated. Analysis based on Matrix Commerce provides the understanding necessary for successfully moving forward with innovative processes, technologies and business models.

Matrix Commerce means the fusing of demand signals and supply chains in an increasingly complex world where buyers seek frictionless buying experiences. Friction in this new world can originate from new regulatory requirements that include sustainability, taxation and privacy.

As commerce continues to evolve around buyer preferences, channels, demand signals, supply chains, payment options, enablers and big data will converge to create Matrix Commerce solutions. Matrix Commerce spans across disciplines as people, processes and technologies continue to transform today’s commerce models.

All-in-one commerce solutions deliver a full stack of technologies required to deliver end-to-end commerce for both the business-to-business (B2B) and business-to-consumer (B2C) markets. Constellation estimates the market for Matrix Commerce solutions will reach $17.8 billion by 2030.

Threshold Criteria

Constellation considers the following criteria for these solutions:

• Have more than 100 active customers.
• Support North America or EMEA and one other geographic region.
• Have ubiquitous channel delivery
• Make multiple stakeholder access possible
• Enable a consistent brand experience
• Give customers the ability to select the right product or service
• Have quantity controls
• Have quality controls
• Have pricing controls
• Supply from agreed-upon sources
• Offer accurate fulfillment
• Meet an agreed-upon period of time
• Use the most appropriate packaging
• Include the right documentation
• Complete with the right frequency
• Accurate invoicing
• Offer efficient collection and settlement capabilities
• Handle returns via any channel
• Address warranty claims against defects
• Accommodate repairs or replacements
• Meet agreed-upon service contracts
• Offer configurable journeys
• Offer machine learning and artificial intelligence prediction of next best action
• Offer multitenant cloud delivery
• Use microservices architecture