About this Constellation ShortList

As enterprises face longer and more flexible working hours, they look for help with tracking time, scheduling attendance and managing worker attendance. This area is complex with many compliance rules, often different at the country, state and even city level. Leaders look for tools to help their operational managers—– typically, shift leaders and managers in manufacturing, transport, power, food and beverage, hospitality, repair shops and retail— make better workforce management decisions. At the same time, the people experience is key for accepting, swapping, trading and bidding for shifts.

To be a workforce management suite provider, these companies need to provide at least three pieces of workforce management—including workforce planning and forecasting, time and attendance with clocks and on mobile devices (mandatory), scheduling/shift planning (mandatory), compliance management, reporting and payroll interfaces— all built in-house. A new emerging feature is the ability of scheduling “always on”—that is, all scheduling-relevant events are instantly processed and people are always scheduled. Increasingly, support for a mixed employee and gig-worker workforce is a criterion. Last but not least, providers must have 3,000+ customers on more than four continents.

Artificial Intelligence is changing enterprise automation substantially and workforce management is no exception. Vendors need to have enabled AI based automation in the core workforce management automation areas – with tangible success. To enable customers to uptake AI as well, vendors need to upgrade their Enterprise Application Platform (EAP) capabilities with respect to AI.

Threshold Criteria

Constellation considers the following criteria for these solutions:

  • Time and attendance management
  • Scheduling/shift planning with ability/plans for “always-on” scheduling
  • At least three or more of the following areas:
  • Workforce planning/forecasting
  • Compliance management
  • Reporting
  • Payroll interface 
  • Gig-workforce support
  • Support for more than four continents
  • More than 7,000 customers and more than 2.4 million users
  • Mobile version with at least 850,000+ users

The Constellation ShortList™

Constellation evaluates over 20 solutions categorized in this market. The Constellation ShortList is determined by client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research.

  • ADP (native offering)
  • Dayforce
  • Replicon
  • UKG
  • WorkForce Software

Frequency of Evaluation

Each Constellation ShortList is updated at least once per year. Updates may occur after six months if deemed necessary.

Evaluation Services

Constellation clients can work with the analyst and the research team to conduct a more thorough discussion of this ShortList. Constellation can also provide guidance in vendor selection and contract negotiation.
  

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