Dennis Kanemitsu, COO, Constellation Research, Inc.

8:10am – 8:40am    EXECUTIVE EXCHANGE: Next Gen Customer Experience – Beyond Journey Maps, How Do You Deliver Mass Personalization at Scale?

Moderator: Dr. Natalie Petouhoff, VP and Principal Analyst, Constellation Research, Inc.

Panelists: Andrea Chin, SVP, Global O&T Transformation PMO, Citibank Mobile & Tablet PMO

Robin Jenkins, Regional Marketing Manager, RMH Franchise Corporation

8:40am – 9:10am    VISIONARIES: Next Gen Customer Experience – How Does Digital Transform the Customer Experience?

Moderator: Esteban Kolsky, Board of Advisor, Constellation Research, Inc.

Panelists: Dan Steinman, Chief Customer Officer, Gainsight

George Wright, Senior Vice President and General Manager, Thunderhead

Howard Tarnoff, Senior Vice President, Ceridian

9:10am – 9:40am    EXECUTIVE EXCHANGE: Future of Work – Digital Proficiency – What are the Implications of 5 Generations of Digital Workers not by Age?

Moderator: Alan Lepofksy, VP and Principal Analyst, Constellation Research, Inc.

Panelists: Brian Katz, Director, Sanofi

Chris Salles, Director of Guitar Center University, Guitar Center

Jason Grady, Northeast Georgia Regional STEMI System Coordinator, Northeast Georgia Medical Center

9:40am – 10:10am    EXECUTIVE EXCHANGE: How Digital has Changed Commerce Forever

Moderator: Steve Wilson, VP and Principal Analyst, Constellation Research, Inc.

Panelists: Scott Wilson, United

Alexander B. Karasik, Manager, Onboard Retail, Delta

10:10am – 10:25am    SOLAR STIMULANT BREAK

10:25am – 10:40am    LIVE QUARK: Zudy

Speakers: Tom Kennedy, Founder and Chief Technology Officer, Zudy

10:40am – 11:10am    EXECUTIVE EXCHANGE: Beyond Big Data and Analytics, How do we get to Insight and Action?

Moderator: Guy Courtin, Vice President and Principal Analyst, Constellation Research, Inc.

Panelists: Don Whittington, Vice President and Chief Information Officer, Florida Crystals Corporation

Steve Schnur, Director of Planning and Analytics, MGM Resorts International

Graeme Aitken, VP Business Controlling, DHL Express

11:10am – 11:25am    CR Talks: Inside the Internet of Things

Richie Etwaru, Group Vice President, CEGEDIM

11:25am – 11:55am    VISIONARIES: Internet of Things, Sensor Analytic Ecosystems and more

Moderator: Guy Courtin, Vice President and Principal Analyst, Constellation Research, Inc.

Panelists: Jerry Foster, Plex Systems

Charlie Isaacs, CTO for Customer Connection, Salesforce.com

Richie Etwaru, Group Vice President, CEGEDIM

Rick Veague, Chief Technology Officer, IFS North America

11:55am – 12:55pm    LUNCH

12:55pm – 1:25pm    EXECUTIVE EXCHANGE: Industry Spotlight – How Sports Has Changed With Digital Business

Moderator: Paul Greenberg, Managing Principal, 56 Group LLC

Panelists: Bryan Srabian, Director, Digital Media, San Francisco Giants

Jerry Drobny, Vice President of Strategic Revenue Services, San Francisco Giants

Ashwin Puri, Associate Athletic Director, University of California Office of the President

Kenny Lauer, VP of Marketing and Digital, Golden State Warriors

Russell Scibetti, VP Product Strategy, KORE Software

1:25pm – 1:55pm    MARKET MAKER GALACTIC FIRESIDE CHAT: A Conversation with CRM Pioneer Bob Stutz, Corporate VP of Microsoft Dynamics, CRM

1:55pm – 2:25pm    EXECUTIVE EXCHANGE: How Does the Public Sector Benefit from Digital Government?

Moderator: R “Ray” Wang, Principal Analyst, Constellation Research, Inc.

Panelists: David Chou, CIO, University of Mississippi Medical Center

David Bray, Visiting Associate on Cybersecurity & Culture, University of Oxford

Scott Barnwell, Business and Public Technology Manager City of Asheville (NC)

2:25pm – 2:55pm   VISIONARIES: Globalization and the Future of Work

Moderator: Holger Mueller, VP and Principal Analyst, Constellation Research, Inc.

Panelists: Patrick Pickren, Director of Product Strategy, Ultimate Software

Debi Hirshlag, Strategic HR Advisor, Workday

Jason Saba, Vice President of Strategy and Industry Relations, Ceridian

Naomi Allen, Vice President, Strategic Alliances, Castlight Health

Gretchen Alarcon,  Senior Vice President, Oracle

2:55pm – 3:05pm    SOLAR STIMULANT BREAK

3:05pm – 4:00pm    BIG IDEA: Constellation presents David Pogue

David Pogue, Founder, Yahoo Tech

4:00pm – 4:30pm    MARKET MAKER GALACTIC FIRESIDE CHAT: A Conversation on Internet of Things, Analytics, and Future of Customers

John Taschek, SVP of Market Strategy, Salesforce.com

4:30pm – 4:45pm    CR Talks: Interview with Dr. Janice Presser On Teamability for Digital Transformation

Janice Presser, CEO, The Gabriel Institute

4:45pm – 5:15pm    MARKET MAKER GALACTIC FIRESIDE CHAT: A Conversation on the Future of Work in a Digital Age with Paul Roehrig of Cognizant

Paul Roehrig, Global Managing Director, Cognizant

5:30pm    Buses depart for La Costanera Restaurant

6:15pm – 11:00pm    Constellation’s Cosmic Feast: CONSTELLATION’S COSMIC FEAST

Special Guest: Jessica Lerner