Brain Trust: Disruptive Customer Experience (CX)

Customer Experience can't be left to be a strategy stuck in a rut, repeating the same patterns yet not advancing to the next version. For brands to disrupt markets with stellar CX, it is time to disrupt CX-as-usual. Is it time to think what data means to CX? What place should privacy and security take in this new CX order? How do we measure beyod what we see in the rear view mirror? Join this panel of disruptive innovators and CX leaders as we think about what we can do to really shake things up.