Executive Summary
The COVID-19 pandemic has exposed weaknesses in every organization’s back-office system. The inability to easily access data, enable self-service capabilities, and intelligently automate processes has created demand for self-driving and autonomous enterprise resource planning (ERP). Add the shift to the cloud, the pressure of digital transformation, and replacement-cycle dynamics, and customers are seeing the greatest level of innovation in a decade as vendors compete for a five-year refresh cycle. Moreover, new cloud deployments provide a catalyst for improving and automating back-office processes as never before.
Although the number of vendors in the market has diminished due to mergers and acquisitions, the consolidation of ERP and the move to the cloud have led to concentrated platform investments, pointing to an estimated $44.6 billion market by 2026. Successful deployments will achieve the elusive goal of improving efficiencies and preparing for exponential growth. The use of artificial intelligence (AI) in the back office will power the next wave of postdigital ERP advancements.
This Offering Overview examines Microsoft Dynamics 365 Finance and Microsoft Dynamics 365 Supply Chain Management. It identifies key differentiators, examines functional capabilities, considers the offerings’ strengths and weaknesses, and provides use cases. Technology buyers should use this report to evaluate Microsoft Dynamics in their vendor-selection process for cloud ERP solutions.
